100% Customer Satisfaction
Virgin Pulse stands behind the quality of our products. If a product fails to meet your expectations, please email Support within 14 days of purchase and we will refund, replace or exchange it for you. When contacting us, please provide a reason for the return, (e.g. incorrect item sent / inadequate quality / damaged, etc.) and whether you would like an exchange, replacement or refund.
Change of Mind
Please choose carefully as refunds or exchanges are not provided for change of mind, incorrect selection or incorrect sizes. You should also carefully review the product specifications and size dimensions. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Orders placed by you are offers to purchase under the terms and conditions in this agreement and our other terms and conditions at the price or fee specified (including delivery and other charges). We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product or service, an error in the price or product description, or an error in your order.
Damaged or Faulty
If any goods arrive damaged, please contact Support as soon as possible. Please return damaged or faulty goods to:
350 Seventh Avenue,
New York, NY 10001
Damaged or faulty goods must be returned in the condition received by you with all original packaging. Any shipping costs to return the goods to your local Virgin Pulse office will be at your own cost. Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of our receipt of the goods. Goods must be returned within a 30 day period and no goods will be accepted after 30 days.