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Returns

Warranty

This Limited Warranty applies to the VP PULSETM activity tracker only, supplied or purchased from Get The World Moving P/L T/as Virgin Pulse.

What does this limited warranty cover?

This Limited Warranty covers any defects in the operation of the VP PULSETM under normal use during the Warranty Period. During the Warranty Period, Get The World Moving P/L T/as Virgin Pulse will replace, at no charge, the VP PULSETM that proves to be defective under normal use and maintenance.

How long does the coverage last?

The Warranty Period for VP PULSETM supplied or purchased from Get The World Moving P/L T/as Virgin Pulse is 12 months from the date of despatch or purchase.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship such as immersion in water, discharged (flat) battery, damaged packaging.

What do you have to do?

To obtain warranty service, please contact our Support team and detail the fault, and if required return the VP PULSETM as directed by our customer service representative.

Change of Mind

Please choose carefully as refunds or exchanges are not provided for change of mind, incorrect selection or incorrect sizes. You should also carefully review the product specifications and size dimensions. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Orders placed by you are offers to purchase under the terms and conditions in this agreement and our other terms and conditions at the price or fee specified (including delivery and other charges). We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product or service, an error in the price or product description, or an error in your order.

Damaged or Faulty

If any goods arrive damaged, please contact Support as soon as possible. Please return damaged or faulty goods to:

Suite 702
350 Seventh Avenue,
New York, NY 10001

Damaged or faulty goods must be returned in the condition received by you with all original packaging. Any shipping costs to return the goods to your local Virgin Pulse office will be at your own cost. Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of our receipt of the goods. Goods must be returned within a 30 day period and no goods will be accepted after 30 days.